1. What are the credentials of the person running the company. Are they a license Realtor in the state of AZ?
Hometenders of America’s Owner is a active registered Realtor in the State of AZ and is a member of several Realtor associations in the Valley such as Scottsdale Assoc. of Realtors, SE Valley Assoc. of Realtors, Phoenix Assoc. of Realtors etc
2. How many people do they have on their staff?
We have a staff of 12 people that are full time that have assigned tasks to maximize the prompt sale of your property and to provide security for your investment
3. Do they have a physical office or is this a home based business run out of their personal home?
We have a separate free standing office where our employees are centrally located
4. Are they members of the BBB and what is their rating if so?
We have been a member of the BBB for over a year and have an A rating
5. Do they provide a FREE home warranty?
We provide a Free home warranty and pay the service charges for those repairs
6. Do they provide a FREE virtual tour and professional photographs to the Realtor?
Right after staging we re-photograph the property and provide not only a virtual tour but several professional photos for your Realtor to use to enhance the listing
7. Have they had at least 200 homes in the program in the last year?
We have done over 320 homes where we assisted Realtors in selling their vacant homes quickly
8. Do they charge for this service and if so what is the value of that charge?
Our service is completely free, there are no charges assessed to the Realtor or Homeowner and no fees collected at close of escrow
9. How many homes are currently in their program?
We currently have 52 homes in our program
10. Are they an accredited Interior Designer or do they have one on staff and who does the staging?
We have three interior designers on staff and the lead designer is an a.s.i.d. certified interior designer with over 35 years of experience
11. Do they have an inspector on staff that physically goes out and inspects the home unannounced? If so what is the frequency of their inspections and how detailed are they?
Our inspector is a full time employee who’s responsibility is to inspect all properties on a weekly basis. He writes a written report on every property and provides the Hometender with a “grade” of the quality of the home. We have zero tolerance for non-compliance of home appearance and payment record
12. Do they do a credit check with one of the three reporting credit bureaus?
We went through the rigorous vetting process and have access to full credit reports
13. Do they do a nationwide background check and how detailed is it?
We do an in depth nationwide background check that covers employment, driving records, criminal and civil records, marriages, relatives, past addresses, lawsuits engaged in present or past, verification of citizenship and any other information necessary to make a proper decision on the quality of the individual. This is a skip trace company that we subscribe to on a monthly basis as we have found typical website based investigations are not accurate
14. Do they advertise the home on their website?
After the home is staged we put a rider on the sign for prospective buyers to see the virtual tour on our website www.stagedfree.com Another service that provides exposure for your home
15. Do they have a handyman on staff to help with minor repairs when necessary?
We have a employee that has over 30 years of experience in the construction industry that can stave off potential damaging problems that can occur in a vacant property
16. Do they offer a Risk Free Guarantee?
If you are not satisfied with our services within 60 days we will give you $500 cash just for giving us a try! You get to keep the visual tour and professional photos
